We test our plugins and software across a variety of different site setups and in different hosting environments.

But, stuff happens and mostly likely it's based on your individual site setup or a conflict somewhere (this is
common in WordPress).

Submit a ticket to the help desk. 

For the fastest resolution of any technical issues, provide us with access details to your site when
you first submit a ticket.

This prevents some back-and-forth and allows us to better serve you in a timely manner.